UX/UI Project

UPLIFT

UPLIFT

Designing a human-centered coaching app for women - where empathy meets efficiency.
Designing a human-centered coaching app for women - where empathy meets efficiency.

Project Type

iOS Mobile App

Role

Solo UX/UI Designer

Tools

Figma, Typeform, Google Meet, Notion, Photoshop

Timeline

5 weeks

Overview

Anita's coaching was powerful - but invisible inside her app

UPLIFT is an end-to-end UX/UI project where I designed the MVP of a personalized coaching app and a refreshed brand identity for Anita, a women’s fitness coach specializing in female training across all life stages, including pregnancy and post-partum. Her brand is built on empathy, balance, and personalized care - helping women feel strong, supported, and confident in their bodies.

The Challenge

Replace fragmented tools with a branded, emotionally intelligent platform that centralizes workouts, communication, and progress.

The Solution

Designed an MVP + refreshed brand identity that blends operational efficiency with human warmth.

USER INTERVIEWS & SURVEY

Emotional support matters as much as the workout plan itself

Interviews with Anita and 3 clients, plus a survey of 36 women, revealed one consistent pattern: structure alone wasn't enough - motivation and emotional connection needed to be designed directly into the product.

“Anita knows when to slow you down, when to motivate you, and how to make it feel personal.”
- client

“My job is 50% training, 50% listening. The app should help me keep that balance.”
- Anita

“I use the app to see what to do but then I text her on WhatsApp. That’s where I really feel supported.”
- client

64% prioritized personalized workouts

42% valued emotional support as much as training

72% struggled primarily with motivation

COMPETITIVE ANALYSIS

No product on the market combines professional structure with true emotional warmth

I evaluated Anita's current setup alongside direct and indirect competitors across two categories — admin-heavy platforms and branded wellness apps — to find where the real opportunity lived.

Admin-heavy coaching platforms

Powerful automation

Workout builders

Scalable business tools

Overwhealming dashboards

Generic, transactional tone

Limited emotional engagement

Built for efficiency, not empathy

Branded women’s wellness apps

Strong brand identity

Motivational tone

Community & visual harmony

Pre-recorded programs

No real-real time coachin

Limited personalizations

Built for belonging, not deep guidance

Affinity map

Anita's superpower was happening outside the app - on WhatsApp

Synthesizing the research through affinity mapping revealed five clear themes. The biggest: her emotional presence was what differentiated her, but no digital tool was designed to carry it.

Fragmented communication & workflows

The coaching process is fragmented across multiple tools - Anita and clients both lose time and context.

Fragmented communication & workflows

The coaching process is fragmented across multiple tools - Anita and clients both lose time and context.

Fragmented communication & workflows

The coaching process is fragmented across multiple tools - Anita and clients both lose time and context.

Emotional connection & support

The emotional presence of Anita is what differentiates her from other trainers.

Emotional connection & support

The emotional presence of Anita is what differentiates her from other trainers.

Emotional connection & support

The emotional presence of Anita is what differentiates her from other trainers.

Personalization & brand alignment

Anita’s brand is defined by balance, empathy, and self-love - the app should reflect that.

Personalization & brand alignment

Anita’s brand is defined by balance, empathy, and self-love - the app should reflect that.

Personalization & brand alignment

Anita’s brand is defined by balance, empathy, and self-love - the app should reflect that.

Time and consistency challenges

Both trainer and clients struggle to stay consistent within busy schedules.

Time and consistency challenges

Both trainer and clients struggle to stay consistent within busy schedules.

Time and consistency challenges

Both trainer and clients struggle to stay consistent within busy schedules.

Motivation through progress

Seeing progress fuels engagement, but tracking is manual and scattered.

Motivation through progress

Seeing progress fuels engagement, but tracking is manual and scattered.

Motivation through progress

Seeing progress fuels engagement, but tracking is manual and scattered.

Emotional support must be designed into the app
Structure should guide, not overwhelm
Progress needs to feel visual and encouraging
→ The product must balance empathy with scalability

User persona

Kate is a busy mum who wants a coach who gets her, not just a program to follow

Meet Kate, 34, Marketing Manager, Milan. She guided every design decision — making sure the product stayed supportive, flexible, and human, not just functional.

GOALS ALIGNMENT

The best solution had to work for Anita's business and Kate's life at the same time

Balancing coach and client needs led to a clear set of shared goals: unify Anita's workflow while delivering a supportive, personalized experience that keeps users motivated.

POV & HMW

The real problem wasn't the workouts - it was the experience between them

With goals defined, I framed the core problem and four How Might We questions to direct ideation toward emotional authenticity, not just feature completeness.

Problem

The current online coaching experience is fragmented and doesn’t reflect Anita’s empathetic, human-centered approach, making it difficult to deliver a seamless and meaningful digital experience for her clients.

Problem

The current online coaching experience is fragmented and doesn’t reflect Anita’s empathetic, human-centered approach, making it difficult to deliver a seamless and meaningful digital experience for her clients.

Problem

The current online coaching experience is fragmented and doesn’t reflect Anita’s empathetic, human-centered approach, making it difficult to deliver a seamless and meaningful digital experience for her clients.

HOW MIGHT WE...

... translate Anita’s warmth and empathy into a digital experience that feels human and authentic?

... bring workouts, communication, and progress tracking into one clear, cohesive platform?

... support motivation and emotional connection without overwhelming users?

... How might we help Anita scale her coaching while preserving personal boundaries and trust?

HOW MIGHT WE...

... translate Anita’s warmth and empathy into a digital experience that feels human and authentic?

... bring workouts, communication, and progress tracking into one clear, cohesive platform?

... support motivation and emotional connection without overwhelming users?

... How might we help Anita scale her coaching while preserving personal boundaries and trust?

HOW MIGHT WE...

... translate Anita’s warmth and empathy into a digital experience that feels human and authentic?

... bring workouts, communication, and progress tracking into one clear, cohesive platform?

... support motivation and emotional connection without overwhelming users?

... How might we help Anita scale her coaching while preserving personal boundaries and trust?

FEATURE PRIORITIZATION

Four MVP features that close the gap between sessions

Prioritizing ruthlessly, I focused the MVP on the features that solved the core tension — centralizing Anita's workflow while keeping warmth and personalization intact.

P1 MUST HAVE

Personalized Dashboard

Central hub showing today's workout, assigned tasks, chat access, and progress at a glance

Personalized Dashboard

Central hub showing today's workout, assigned tasks, chat access, and progress at a glance

Personalized Dashboard

Central hub showing today's workout, assigned tasks, chat access, and progress at a glance

In-App Communication

Messaging with text, voice notes, photos, and videos—keeping all coaching interaction organized in one place

In-App Communication

Messaging with text, voice notes, photos, and videos—keeping all coaching interaction organized in one place

In-App Communication

Messaging with text, voice notes, photos, and videos—keeping all coaching interaction organized in one place

Progress Tracking

Monthly photo uploads with side-by-side comparisons and supportive messaging

Progress Tracking

Monthly photo uploads with side-by-side comparisons and supportive messaging

Progress Tracking

Monthly photo uploads with side-by-side comparisons and supportive messaging

Smart Workout Experience

Step-by-step guidance with videos, automatic weight memory, integrated timers, and clear navigation patterns

Smart Workout Experience

Step-by-step guidance with videos, automatic weight memory, integrated timers, and clear navigation patterns

Smart Workout Experience

Step-by-step guidance with videos, automatic weight memory, integrated timers, and clear navigation patterns

P2 - P3 NICE TO HAVE - CAN COME LATER

  • Payments

  • Community

  • Food journal

  • Cycle track

  • Mood tracker

  • Health app integration

Sitemap

The dashboard needed to be a daily ritual, not a to-do list

I structured the app around clarity and frequency of use, placing the dashboard at the center. The architecture prioritizes the most common daily actions while keeping secondary features accessible but unobtrusive.

USER FLOWS

Four critical tasks mapped before screens were drawn

I focused on the core daily actions clients perform in Anita's coaching experience - ensuring the product felt focused and intuitive before moving into visual design.

Onboarding & Account Creation

Starting a Workout

Sending a Form‑Check Video

Uploading Progress Photos & Completing Tasks

FROM SKETCH TO STRUCTURE

Four flows, one principle - reduce every decision the user shouldn't have to make

Across onboarding, workout, form check, and progress tracking, every structural choice pointed at the same goal: remove friction from the moments that matter most. Microcopy in Anita's voice at sign-up. A dashboard-first entry point before every workout. Bottom-sheet overlays to keep feedback contextual. Front/side/back labeled slots to make progress photos effortless.

Onboarding

Message-style microcopy, skip option, progress indicator

-> Reduces cognitive load while preserving emotional warmth from first interaction

Workout

Dashboard-first entry, step-by-step view, auto weight memory

-> Eliminates decision fatigue — users focus on the exercise, not navigation

Form Check

Bottom-sheet overlay, messages tied to specific exercises

-> Feedback happens in context, without breaking the flow

Progress Photos

Front/side/back slots, quick upload, completion feedback

-> Creates gentle accountability without requiring manual follow-up from Anita

MID-FIDELITY TESTING

Testing the structure before committing to any visual decisions

3 participants · 4 flows · 25–35 min remote sessions via Google Meet.
Goal: validate navigation logic and flow clarity before moving to high fidelity.

The usability tests confirmed that the core structure of the app is solid and intuitive. Most friction points are tied to mid-fidelity limitations such as unclear icons, missing visual hierarchy, and placeholders. Users completed every task, understood the general purpose of each flow, and reacted positively to the overall experience.

What needed refinement

Workout

Superset grouping unclear - users couldn't tell if exercises were separate or grouped
"Next" button meaning ambiguous — next exercise, or next set?

-> Stronger visual separation + clearer microcopy

Form Check

Chat icon didn't read as a chat button in workout context

-> Icon redesigned with label for first-time context

Progress Photos

• Three empty squares had no labels - users asked "front, side, back?"

-> Labels added to each slot

branding

Building a Brand That Feels Like a Hug: From "Anita Body & Mind" to UPLIFT

Before moving into high-fidelity, I refined Anita’s brand to ensure the product could scale beyond a personal identity while still preserving warmth. Research showed users didn’t just want reassurance — they wanted to feel strong and empowered. This insight shaped the evolution from “Anita Body & Mind” to UPLIFT.
The new identity balances softness with structure - combining calm tones with a stronger accent and a refined symbol that suggests growth, movement, and femininity without cliché.
The brand system directly informed the UI - rounded shapes reinforce approachability, soft purples create emotional safety, and bold accents guide attention during workouts. Typography balances warmth and clarity, ensuring the interface feels supportive rather than clinical.

High fidelity

Anita's presence translated into every single screen

Her own images and videos appear throughout the app — making it feel like she's there with users during their workouts. Soft gradients add warmth, bold accents guide attention during key actions, and the overall tone stays calm and supportive rather than clinical or transactional.

TESTING & ITERATIONS

Validating the hi-fi prototype with real target users

Her own images and videos appear throughout the app — making it feel like she's there with users during their workouts. Soft gradients add warmth, bold accents guide attention during key actions, and the overall tone stays calm and supportive rather than clinical or transactional.

Iterations

Final Outcome

Unified, emotionally aligned coaching platform

The final high-fidelity prototype delivers a unified, emotionally aligned coaching platform that replaces fragmented tools with one cohesive system. Testing validated the core structure, requiring only clarity and micro-interaction refinements. The result balances operational efficiency for Anita with consistent motivation and support for her clients.

Final Takeaways

Key lessons that changed how I work:

  • Research became my advocacy tool. When stakeholder opinions conflicted with user feedback, I learned to walk through insights diplomatically rather than just saying "the data shows..."

  • Explaining "why" matters as much as the design itself. Building trust with clients means grounding every decision in research and showing your thinking, not just deliverables.

  • Testing structure before polish saved weeks of rework. Validating IA in mid-fidelity prevented costly visual revisions.

  • Emotional connection is the product. Features are opportunities to make users feel seen, not just utilities.